Shipping policy
We want you to enjoy your new shoes as soon as possible, so we’ve made our shipping process fast, safe, and free. Here’s what to expect when you order from Pawanda:
Processing & Dispatch: Orders are typically processed and shipped within 2 business days after payment confirmation. We know you’re eager to get your shoes, and our team works hard to pack and send orders promptly.
Shipping Method: We ship via reliable, trackable services (e.g., UPS, FedEx, DHL or local courier partners, depending on your region). Once your order ships, we’ll email you a tracking number so you can follow your package’s journey in real time.
Shipping Cost: Good news – standard shipping is free on all orders. There are no hidden fees. The price you see at checkout is the only price you pay. (If we ever offer expedited shipping or special delivery options at an extra cost, we’ll make that clear, but our default is free standard delivery for everyone.)
Packaging: Each item is carefully packed in a sturdy box with protective materials. We take care to ensure your shoes arrive in the same great condition they left our facility. Shoe collectors will appreciate that we ship with proper padding to maintain shape and prevent any creases or damage in transit.
Delivery Time: Delivery times vary by location. Within major cities, expect your order within 3-5 business days from dispatch. For more remote areas or international shipments, it might take a bit longer (usually 7-14 business days). We’ll provide an estimated delivery date when you order.
International Shipping: We currently [do/do not] ship outside [your country]. (If you do ship internationally, list the regions or any conditions like customs duties here.) For international orders, customs processing might affect delivery times. Any import taxes or duties are the buyer’s responsibility, but we’ll include all necessary documentation to smooth the process.
Returns & Exchanges: We want you to love your purchase. If for any reason you’re not satisfied, you can return the product to us:
Return Window: We accept returns or exchanges within 7 days of delivery. Please contact our customer service to initiate a return. As long as the shoes are returned in the same condition you received them (unworn outside, with any tags or extras included), you’ll be eligible for a full refund or store credit – your choice.
Easy Process: We’ll provide you a return shipping label (for domestic orders). Just pack the shoes back in the box, stick the label on, and drop it off at the designated shipping service. For international returns, we’ll guide you through the best method.
No Hassle: We pride ourselves on a hassle-free return policy. We won’t bombard you with dozens of questions. Of course, we do appreciate feedback – if something wasn’t right, let us know so we can fix it for future – but the main goal is to make it right for you, quickly.
Refunds: Once we receive the returned item and verify its condition, we will issue your refund within 2 business days. It will automatically go back to your original payment method (credit card, etc.), and we’ll send you a confirmation email. Depending on your bank, it might take a few extra days for the refund to reflect in your account.
Order Tracking & Support: If your package seems delayed or you have any delivery concerns, our support team is here to help 24/7. Just reach out (see Contact Us below) with your order number, and we’ll investigate immediately. We can reach out to carriers on your behalf and keep you updated. Your peace of mind is important to us – rest assured we’re watching your shipment until it’s safely in your hands.
In summary, we aim for a smooth, transparent shipping experience. From the moment you click “purchase” to the moment you unbox your shoes, Pawanda is committed to making you happy. Enjoy free, fast delivery and reliable service every time you shop with us!
